Privacy Statement We are the sole owners of the information collected on RPM Collectables.com. We only collect information that you voluntarily give us via a web order, phone order or E-mail. We will not sell or rent this information to anyone. We will not share your information with any third party outside RPM Collectables.com, other than as necessary to fulfill your order, i.e. your shipping address to UPS to ship your order. Unless you ask us not to, we may contact you via e-mail in the future to tell you about our specials, new products or service we offer or changes to our policies. Is My Information Secure? YES, all our customer information is safe and all online activity is secure through our SSL Certificate. We take every precaution to protect your information at all times. When you submit your sensitive information via the website, your information is protected both online and offline. Whenever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your browner, or look for the “HTTPS” at the beginning of our URL during checkout. For added security we use CVV2 fraud protection which helps to ensure that the customer actually has the card and that the number is valid. We protect your information offline, we are PPI Compliant, and only the employees who need your information to perform a specific job are granted access to your information. i.e. you’re shipping address to UPS to ship your order. What Type of Payment do we Accept? We accept Visa, MasterCard, Discover Card and American Express. We also accept payment via PayPal. You may also send us a check or money order. When will my credit card be charged? You are NOT CHARGED until the day your item ships. When my order is ready to ship, What if my credit card is declined? Customers with a current valid credit card on file will have their orders shipped first. Please contact us with your new payment info if you received a new credit card so we can update your order. If we call or email you regarding a "declined" credit card you have 48 hours to get back to us with payment or order will be cancelled. RPM Collectables reserves the right to cancel customer orders when a credit card has been declined or canceled. How much do you charge for shipping? NOTHING. All items shipping within the Continental US receive Free Shipping. Is there a Sales Tax on my order? Massachusetts residents will be charged a state sales tax of 6.25% upon checkout. Can you cancel your order? Yes, however, if the item you wish to cancel is already “In Transit” to our warehouse or “In Transit” to you, there will be a $10 fee to cancel that item. When will your order ship? Items listed as “Status: In Stock” will ship within 48 hours, usually within 24 hours of purchase. Items listed as (Example: “Status, Scheduled Delivery: July 2010”), this is the month that the item is “expected” to be release from the manufacturer. These dates are all tentative. Approval issues, production delays and transit delays seem to always arise so dates are subject to change. We update the website daily so when changes are made we will update the website. What does “TBA” Mean? TBA means – “To Be Announced”. Items listed as “Status: TBA” means we have no release/ship date for this item. We update the website daily and once we received updated information we will update this item with a scheduled release/ship date. What if the item I receive is damaged? Contact us within 48 hours. Any damages must be reported within 48 hours of receipt. We will pick up the damaged item and replace if possible. If we cannot replace your item we will credit you in full. Contact Us. Compliment or Complaint, we want to hear from you. |
